Terms of Service
1. The Service
NextPour operates as a software-as-a-service (SaaS) table ordering and kitchen display management system. We provide the digital infrastructure for venues to receive and process orders. We do not provide physical goods, food, or hospitality services.
2. Stripe & Financial Liability
NextPour uses Stripe Connect (Direct Charges). Under this framework, the Venue (you) acts as the Merchant of Record. NextPour is NOT financially liable for your processing volumes, chargebacks, customer refunds, or disputes. All transaction processing fees exactly correspond to Stripe’s network rates (e.g., Visa, Mastercard, AMEX costs) and are directly levied on your account. You agree to indemnify and hold NextPour harmless from any financial disputes initiated by your patrons.
3. Uptime & hardware
While we strive for 99.9% uptime, NextPour is provided "as is". We are not liable for lost revenue resulting from internet outages, hardware malfunction, battery death of physical displays, or temporary Stripe API downtime during service. It is your responsibility to maintain a robust internet connection in your venue.
4. Subscriptions & Tier Downgrades
You may downgrade your subscription to the Pay-As-You-Go (Starter) tier at any time. When downgrading, advanced routing (such as split Bar and Kitchen hardware displays) will be immediately restricted, and your menu will route to a single hardware unit. Pro-rated refunds are not issued for mid-month cancellations.